Refund & Returns Policy

At BonesLabs, we stand behind the quality of every product we ship. If you experience any issues with your order, please review the policy below and contact our support team.

Return Eligibility

• Unopened products in original sealed packaging may be returned within 30 days of delivery.
• Opened or reconstituted products cannot be accepted for return due to safety and contamination concerns.
• Damaged or defective shipments must be reported within 48 hours of delivery with photographic evidence.

Refund Process

• Approved returns will be refunded to the original payment method within 5-10 business days.
• Shipping costs are non-refundable unless the return is due to a BonesLabs error or defective product.
• Shipping insurance claims for lost or damaged packages will be processed within 7-14 business days.

How to Initiate a Return

Contact our support team at support@boneslabs.com or call 1 (800) 555-0100 with your order number and reason for return. Our team will provide a return authorization and shipping instructions.

Exchanges

We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.

Questions? Contact us or visit our FAQ.